Privacy Notice

We, Manchester Central Convention Complex Limited, operate the following website: www.mth-events.co.uk

In this privacy notice we refer to ourselves as “we”, “us” and “Company”.

We operate Manchester Town Hall as a venue for weddings, celebrations, corporate events, private events and other occasions. We also provide associated hospitality services, including Sculpture Hall Café.

This privacy notice is aimed at:

• users of our website;
• people interested in holding a wedding, event or celebration at Manchester Town Hall;
• customers and prospective customers;
• suppliers and partners;
• representatives of customers, suppliers and partners;
• people who contact us through our website or other channels.
• Visitors to Sculpture Hall Café

This privacy notice is designed to provide information about how we obtain, collect and process personal data.

We are a “data controller” for the purposes of applicable data protection legislation. This means that we are responsible for deciding how we hold and use personal information about you.

Please read this Privacy Notice carefully, together with our Cookies Policy. From time to time we may also issue other privacy or fair processing notices to you in relation to the way in which we collect personal data, which we will bring to your attention.

Our website is intended for adults making enquiries and bookings. However, children may attend weddings and other events at Manchester Town Hall. We may receive limited personal information about children from parents, guardians or event organisers, such as names, meal choices and dietary or accessibility requirements, where necessary to plan and deliver the event. We only collect information needed for these purposes and handle it in accordance with this privacy notice.

Our site is operated by Manchester Central Convention Complex Limited. We are a limited company registered in England and Wales under company number 953285 and have our registered address at Windmill Street, Petersfield, Manchester, Greater Manchester, M2 3GX.

We are committed to protecting and respecting your privacy. In particular, we promise:

• To keep your personal data safe and private;
• Not to sell your personal data; and
• To give you ways to manage and review your marketing choices at any time.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together below:

• Identity and contact data – name, address, email address and telephone number and, where relevant, company name, department and position.
• Technical data – internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site.
• Usage data – information about how you use our website and services, including how you navigate our site and whether you encounter any problems.
• Profile data – your interests, preferences, feedback, survey responses and other communications with us.
• Marketing and communications data – your preferences in receiving marketing communications from us.
• Social media data – where you interact with us through social media, we may have access to information provided through the relevant social media platform.
• Transaction and financial data – where relevant, details about payments to and from you and details of services you have purchased, together with relevant payment information.
• CCTV footage – images of visitors to Manchester Town Hall may be captured by CCTV.

Where children attend weddings or other events at Manchester Town Hall, we may receive limited personal information about them from parents, guardians or event organisers, such as names, meal choices and dietary or accessibility requirements, where necessary to plan and deliver the event.

Where you provide information relating to accessibility requirements, dietary requirements or other information necessary to support your attendance at an event, we may process this information where necessary to provide our services and meet relevant legal or safety requirements.

We may also collect and use aggregated data, such as statistical or demographic data, for analytical and business purposes. Aggregated data does not directly or indirectly reveal your identity and is therefore not considered personal data where it has been properly anonymised.

We do not collect information about criminal convictions and offences through this website.

Direct interactions

The majority of the personal data we hold about you is collected when you correspond or interact with us directly, including through our website, social media, email, telephone or in person.

This includes personal data you provide when you:

• make an enquiry;
• submit a wedding or event enquiry;
• request further information;
• request a show round;
• subscribe to receive marketing communications;
• connect with us, follow us or interact with us on social media;
• enter a competition, promotion or survey;
• provide feedback; or
• make a booking or purchase services from us.

Automated technologies or interactions

When you interact with our website, our systems may automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns.

We collect this information using cookies, server logs and similar technologies. Please see our Cookies Policy for further information.

Third parties

We may also receive personal data about you from third parties, where appropriate, including:

• marketing and PR agencies;
• event partners and suppliers;
• social media platforms;
• payment and technical service providers; and
• analytics providers.

We will only collect and process your personal information where we have a legal basis to do so.

Most commonly, we will use your personal data:

• where it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract;
• where we have your consent;
• where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
• where it is necessary to comply with a legal or regulatory obligation; or
• where it is necessary in connection with legal claims or proceedings.

We may use personal data for purposes including:

• responding to wedding, event and general enquiries;
• managing our relationship with customers and prospective customers;
• planning and delivering weddings, events and other services;
• administering bookings and payments;
• providing relevant information about Manchester Town Hall and our services;
• administering and protecting our website and systems;
• analysing website use and improving our website and services;
• understanding the effectiveness of our marketing;
• sending marketing communications where permitted;
• responding to feedback and surveys;
• maintaining the security of the venue; and
• fulfilling our legal, regulatory and risk management obligations.

We may send you marketing communications by email or other appropriate channels where:

• we consider that we have a legitimate interest in contacting you about our services and you have not opted out; or
• you have consented to receive marketing communications from us.

You will always have control of your marketing preferences.

If you do not wish to receive marketing communications from us, you can unsubscribe using the unsubscribe link included in our marketing emails or contact us at: enquiries@mth-events.co.uk

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Where we need to collect personal data from you in order to comply with our legal obligations or perform a contract with you and you fail to provide that data when requested, we may not be able to provide the relevant service.

For example, we may be unable to process or deliver an event booking where information necessary to provide the service has not been supplied.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

For more information about the cookies we use and why, please see our Cookies Policy.

We may share your personal information with third parties where required by law, where necessary to administer a contract with you, or where we have another legitimate interest in doing so.

These third parties may include:

• third-party IT and software providers;
• website hosting and support providers;
• email and marketing service providers;
• analytics providers;
• payment service providers;
• marketing and PR agencies;
• event suppliers and partners where necessary to deliver your event or services; and
• professional advisers, insurers, regulators or government authorities where appropriate.

These third parties are only permitted to process your personal data for specified purposes and, where they are processing personal data on our behalf, in accordance with our instructions.

We may also disclose personal data:

• to a regulator or HMRC, or otherwise to comply with the law;
• to our lawyers and other professional advisers and insurers; or
• in the context of a possible sale, restructuring or transfer of some or all of our business.

We may use external third-party providers whose services involve the transfer or processing of personal data outside the UK. Where this happens, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions where applicable and are subject to a duty of confidentiality.

We have procedures to deal with any suspected data security breach and will notify you and any applicable regulator where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it.

The length of time we retain personal data will depend on the nature of the information and why we need it.

Where you are a customer or prospective customer, we may retain relevant contact information after your event or enquiry in order to:

• respond to any queries or complaints;
• manage our ongoing relationship with you;
• respond to future enquiries; or
• send marketing communications where permitted.

We may retain transaction and financial information for the period required to meet our legal, accounting and regulatory obligations.

CCTV recordings are overwritten after 31 days. Footage needed, or likely to be needed, as evidence may be retained for longer. The relevant CCTV Manager will decide the additional retention period on a case-by-case basis.

We may also retain certain information in order to conduct audits, comply with our legal obligations and resolve disputes. However, we will not retain your personal data for longer than reasonably necessary.

You have rights in respect of the personal data that we process about you, where applicable under data protection legislation. These may include:

• the right to request access to your personal data;
• the right to request that inaccurate personal data is corrected;
• the right to request restriction of processing in certain circumstances;
• the right to request deletion of your personal data in certain circumstances;
• the right to receive or request transfer of your personal data in certain circumstances;
• the right to object to certain processing, including direct marketing;
• where processing is based on consent, the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us at:

FAO: Data Privacy Manager, Manchester Central Convention Complex Ltd
Address: Manchester Central Convention Complex Ltd, Petersfield, M2 3GX
Email:  info@manchestercentral.co.uk

We may ask you to verify your identity when making a request. You will not normally have to pay a fee to exercise your rights. However, we may charge a reasonable fee where a request is clearly unfounded, repetitive or excessive, or refuse to comply where permitted by law. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

If you need further information or have any questions or complaints about our privacy policy or practices, please contact us at info@manchestercentral.co.uk (for the attention of: data privacy manager).